Refund policy

In brief

• Charged ahead. The month gets paid for before it runs.
• Leave freely. Notice bites when the paid period closes.
• Whole months only. A part month is never divided up.
• Our mistakes are ours. Bill you wrongly and it gets corrected, with the money returned.

Billing, in shape

Each card is a monthly subscription, taken from a payment card in advance. Checkout collects payment one, and that date recurs monthly. All the cards you hold collapse into one subscription and a single charge. The descriptor reads FORTIFY 24X7 and nothing else.

Stopping a subscription

Cancel from the trader account, or write to support@commerceguardtech.com from the address the account is registered to. Cancelling stops whatever charge would have come next. It undoes nothing already taken.

Everything keeps running until the paid period is up. Agents remain live, engineers remain reachable, and we will work an orderly handover through with you and pull copies of your data back from whichever platforms allow it.

Part months, and why they never split

Stop nine days into a month already paid for and that month runs to its end, unrefunded. Pricing here treats a month as the smallest unit anybody can buy. Carving fractions off it on request would push the rate up for everyone who never asks.

Refunds given without argument

Some of these are plainly errors of ours, and nobody ought to have to argue them.

• A duplicate charge. Confirmed, then handed straight back.
• Too many units billed. The overcharge comes back to you.
• A charge after cancelling. Where the cancellation reached us first, the whole of the charge returns.
• A card we could not deliver. Take an order, then discover the card will not run on your platform, and the whole of it comes back.

Whatever gets approved lands back on the paying card. Banks normally take between five and ten working days to show it.

Refunds we do not give

• A month you walked away from. It was paid for and it ran its course.
• Time lost at your end. Access that never turned up, or machines never presented for enrolment.
• A limit we published. Disappointment about something a stall board already excluded. Those boundaries go up in advance precisely so this argument never has to happen.
• Ancient charges. Anything older than the period now running and the one immediately preceding it, unless a law says otherwise.

Come to us before the bank

An account freezes automatically the moment a chargeback lands, and a frozen account can switch live protection off for as long as a bank takes over a procedure measured in weeks. Practically every billing disagreement we have handled got settled by one email. That route is quicker for you, and your machines stay covered while it runs.

Adding and dropping cards

Counts and cards are edited from the trader account. Additions get charged on the next billing date. Removals stop on that same billing date, and the month presently running is not credited. Wanting it done some other way is fine. Ask, and the answer comes back straight.